Sustainability at the PHOENIX group

As one of Europe’s leading healthcare providers, the PHOENIX group has a responsibility for people and the environment. We take a long-term approach and act responsibly. At this point, we would like to give you an overview of the action we are taking to increase sustainability.

Preventing waste is very important to us – particularly in the case of pharmaceutical waste. Reducing waste in all areas allows us to cut costs and reduce environmental risks. We are a key healthcare provider across Europe and sustainability is core to our business model.
Steve AndersonMember of the Executive Board Operations & Logistics

Sustainability in figures

employees trained in compliance
of non-hazardous waste returned to the material cycle in 2018/19
less electrial consumption in 2020/2021
invested in citizienship activities
750t CO2e
safed by optimisation of route planning and reduction in the number of journeys (in 2020/21)
100% green electricty
in Norway, Sweden and Lithuania

The Sustainable Development Goals

In 2015, the international community adopted a plan for sustainable development in the 2030 Agenda. The PHOENIX group is committed to supporting the 17 worldwide Sustainable Development Goals (SDGs). As an international healthcare provider, we can contribute towards achieving the following three goals in particular:

Good Health & Well-Being

Ensure healthy lives and promote well-being for all at all ages.

Decent work an economic growth

Promote sustained, inclusive, and sustainable economic growth, full and productive employment and decent work for all.

Responsible consumption and production

Ensure sustainable consumption and production patterns.

Our areas of responsibility

  • Paying attention to the entire supply chain

    Reliable deliveries: From warehouse workers to pharmacists, many PHOENIX employees work on a daily basis to ensure that medicines reach the patient undamaged. They are mindful of the need to handle medicines with care, store and transport them at the right temperature, and check expiry dates regularly. Since medicines must be disposed of as hazardous waste once the packaging is damaged or the expiry date has passed, careful handling also protects the environment.

    The success of the PHOENIX group is founded on responsible and legal conduct along the entire supply chain. The guidelines for this are laid out in our compliance principles. We expect our service providers to operate their businesses responsibly too. Our Supplier Code of Conduct includes a ban on child labour and forced labour in addition to the rights to fair pay and freedom of association.

  • Taking a responsable approach to the environment and resources

    Greener packaging: The PHOENIX group wants to minimise its impact on the environment – and its measures to support this goal include using carrier bags made from recycled materials. One of our objectives is to use only sustainable carrier bags in PHOENIX pharmacies. A large number of our pharmacies have already stopped using conventional plastic bags. The alternatives range from carrier bags made from recycled or FSC-certified paper to bags made from recycled plastic and shopping totes manufactured from recycled PET bottles. We have around 155 million customer contacts per year – each one offers an opportunity to reduce plastic consumption.

    We are helping to conserve resources and lower greenhouse gas emissions in many other areas too. Whether in our logistics centres or as part of our transport operations, the most important measures include reducing pharmaceutical waste and transport emissions.

  • In dialogue with our employees

    Getting better every day – together: We believe that the only way to shape our future successfully is to work together with our employees as equals. Our trust-based relationship is founded on the PHOENIX group’s corporate culture, which centres on dialogue. In addition to our employee reviews, our Speakap employee app and the Europe-wide employee survey are important tools for the exchange with our employees. In line with the motto “#bettereveryday a little bit better every day”, we have introduced specific measures linked to the findings of our last survey. A little bit better every day – at PHOENIX, this approach also means offering talented people interesting opportunities for career growth and further training as well as providing a healthy work environment.

  • Social commitment

    Together for a healthy future for children – this motto sums up the PHOENIX group’s approach to social commitment. We have been supporting the non-profit association KULTURBRAS in north-eastern Brazil for 25 years. Every day, the organisation’s day-care centre in a poor district of Fortaleza looks after around 100 disadvantaged children between the ages of three and thirteen. The KULTURBRAS team provides the children with meals, medical care, and education. For many of these young people, KULTURBRAS not only offers safety but also opens up future prospects.

    Another focus of our support is on scientific advances in pharmaceutical research. In fiscal year 2020/21, the PHOENIX group donated a total of €0.75 million to projects associated with these issues.

    Commitment to Society: Kulturbras

Reliably and with great dedication, we assume our responsibility for the health care of millions of people throughout Europe – this is particularly clear in times of the corona pandemic. In doing so, we promote sustainable business practices and continuously develop our sustainability agenda.
Stefanie SevimliCorporate CSR Manager

Definition of group-wide strategy

We want to be able to measure the contribution that we as a company make towards sustainable development. Only in this way can we increase the positive impact of our business activities and de­crease our negative impact. That is why the PHOENIX group is currently working on a company-wide strategy in its areas of responsibility as well as on practical measures to achieve it. We want to use our established group-wide sustainability management system not only to document the degree to which the targets are being met, but also to specify the country-specific objectives for which the subsidiaries are re­sponsible.

Your contact

Stefanie SevimliCorporate CSR Managers.sevimli(at)