Annual Report 2019/20

People are becoming more health aware. In response, we are expanding our range of services for pharmacies, wholesale, and pharmaceutical manufacturers. For personal healthcare that fits into your life.

STAY INFORMED WHEREVER YOU ARE

So easy

Individual consultation and digital simplicity. To connect the two, we support community pharmacies in Germany with our “deine Apotheke” concept.

ON-THE-SPOT ADVICE

Keeping it
personal

Bright and friendly. At the BENU pharmacies, everyone feels welcome. That is why the new store concept, launched throughout Europe, is also being introduced in the other PHOENIX pharmacy chains.

A PREVENTIVE APPROACH

Simply
stress-free

Just in case. In more than 2,700 pharmacies, PHOENIX provides a broad spectrum of services. The new travel health service provided by Rowlands Pharmacy in the United Kingdom even helps customers with a stress-free preparation of their holidays.

PROFESSIONALLY EQUIPPED

Getting well
faster

Swift and automated supply. Our new logistics centre for pharmaceuticals and health products is located in Køge, Denmark. It is the largest of its kind in Northern Europe.

With our unique pharmacy and wholesale network, complemented by Health Logistics and services, we are strengthening our position as the best integrated healthcare provider in Europe. In doing so, we always put the satisfaction of our customers and our partners at the heart of our activities.SVEN SEIDELChief Executive OfficerLetter from the CEO

To strengthen and expand our market position, we focus on targeted acquisitions. The quality of the cooperation between the business units involved is crucial to success.HELMUT FISCHERMember of the Executive Board Finance

We support the community pharmacies throughout Europe with our solutions by offering their customers the best service online and offline.MARCUS FREITAGMember of the Executive Board Sales and Marketing Pharmaceutical Wholesale/ Pharmacy Solutions

Our highly qualified and motivated employees guarantee outstanding performance along the entire pharmaceutical supply chain.FRANK GROSSE-NATROPMember of the Executive Board Operations and Logistics

We enhance the range of diverse services in our pharmacies on an ongoing basis. Our pharmacies are thus making an important contribution to healthcare.STEFAN HERFELDMember of the Executive Board Retail

PHOENIX group in Figures*

2018/19 | 2019/20

34,517

TOTAL OPERATING PERFORMANCE IN €M

2019/20

4,5 %

INCREASE IN TOTAL OPERATING PERFORMANCE COMPARED WITH 2018/19

2018/19 | 2019/20

27,326

REVENUE IN €M

2019/20

5,9 %

INCREASE IN REVENUE COMPARED WITH 2018/19

TO FINANCIAL REPORT

* 2019/20 excluding IFRS 16

HEALTHCARE
THAT FITS INTO YOUR LIFE

HEALTHCARE
THAT FITS INTO YOUR LIFE

HEALTHCARE
THAT FITS INTO YOUR LIFE

So easy

Keeping it
personal

Simply
stress-free

Getting well
faster

PHOENIX group in Figures*