Investor Relations

Annual Report 2016/17

We take care of people’s health. This is how we create added value. In 26 countries, we are committed to support pharmacies and patients. We are a strategic partner of pharmaceutical manufacturers. We are active and reliable, understand the industry, and know that many things are feasible but even more is possible. Our standards are high and our scope of activities is broad. Because everything we do serves people and their health.

Caring for people

Caring for people

How global trends change the needs of people in the health system.

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In Europe

In Europe

What opportunities are currently offered by the European healthcare market for the PHOENIX group.

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On the Spot

On the Spot

Why the PHOENIX group is a strong partner for pharmacists throughout Europe.

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Creating added value

Creating added value

Why it is worthwhile for pharmaceutical manufacturers to collaborate with the PHOENIX group.

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Oliver Windholz
With our sustainable growth strategy, we are continuously striving to be the best integrated healthcare provider – wherever we are. Oliver WindholzChief Executive Officer

Highlights 2016/17

Travel pharmacy

In January 2017, the first pharmacy at a Norway airport was opened in Oslo. Travellers as well as local customers can shop there, since the pharmacy is located outside the secure area of the airport. It is open 365 days a year and is one of the most modern stores of our Apotek 1 brand.


The first group-wide employee survey of PHOENIX is paying off. Thousands of participants across Europe used the opportunity to have an active share. The employees submitted numerous suggestions for improvement, many of which are now being implemented in close collaboration with the employee representatives and management.
The PHOENIX group is becoming a key partner of the healthcare industry in Montenegro. In October, it acquired the pharmaceutical wholesaler Farmegra and the country’s largest private pharmacy chain – Apoteka Lijek.
The network of our Dutch subsidiary Brocacef now consists of around 500 BENU pharmacies. The merger with our former competitor Mediq is advancing successfully. As a result, the PHOENIX group is strengthening its position as an integrated healthcare provider in the Netherlands. The market leader Brocacef not only operates pharmacies in this country, but is also active in virtually all areas of the pharmaceutical sector – from wholesale to logistics to patient advice.


Our pharmacies in Hungary have a brilliant new look. The shops are friendlier, lighter, and more inviting for shoppers. November 2016 marked the opening of the 100th fully renovated BENU pharmacy – and an occasion to celebrate with management, employees, and guests. Hungary is one of the most important retail markets of the PHOENIX group in Eastern Europe.


The first concept pharmacy of the BETTY brand was opened in Serbia in 2016. The store has a modern design with ample space for shopping. BETTY is one of the pharmacy cooperation programmes conceived by the PHOENIX group. Over 850 private pharmacies in four countries in Southeast Europe participate in this programme. More BETTY concept pharmacies will open in Serbia this year.

Film prize for PHOENIX

PHOENIX group’s first corporate video was immediately awarded a prize. The film took third place in the “Corporate Image” category of the competition held by the prestigious Integrated TV & Video Association (ITVA).
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Family affair

The PHOENIX group was recognised by the Foundation for Family Businesses. We are ranked sixth out of the ten most important family businesses in Germany – based on an assessment by the Centre for European Economic Research (ZEW). The Foundation for Family Businesses awarded the prize for the first time.


For the 20th time, the PHOENIX Pharmaceutics Science Award has been awarded for outstanding work. The €40,000 award is one of the most prestigious prizes for pharmaceutical researchers in the German-speaking world. read more


The two new nodes of the CEE Bridge pharmaceutical supply chain are located in Warsaw and Belgrade. The PHOENIX group transports the medicines of manufacturers to over 20 local supplier networks in Central and Eastern Europe via these nodes. Both new constructions were commissioned in 2016. The centres have enough space for many thousands of pallets from the pharmaceutical industry. CEE Bridge’s third hub is located in Prague. read more


The Finnish PHOENIX subsidiary Tamro took a look into the future of the healthcare industry with the participants of a newly developed event. Researchers, managers, politicians, and other experts – including one biohacker who cracks genetic codes with ease – met at the first Health Award & Foresight Forum. Innovative companies were recognised, alongside debates, discussions, and presentations. In the future, the event is expected to take place annually.

Group Management Report & Consolidated Financial Statements

Read all the details of our financial year 2016/17 in the financial section of the annual Report.

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