And from there, the process is rapid: the following night, the bag is delivered to the manufacturer, who can correct the order and immediately send the returns back to the optician. When everything works smoothly, a complaint is dealt with within 48 hours. And everyone is happy. This system is even more cost-effective than normal mail – bags are restocked both by the manufacturer and via messenger boxes.
The bags were developed in cooperation with Essilor, a leading manufacturer of spectacle lenses. For Eric Schneider, Director Operations & IT at Essilor Group Germany & Austria, the pilot project is a proven success: