We work to the highest quality standards and provide our customers with a reliable and comprehensive service. This is supported by our effective quality management system, which includes compliance with good distribution practice (GDP) guidelines, as well as all legal requirements. Furthermore, the adoption of best practices across Europe complements these measures: the main focus is on the Warehouse Excellence programme, as part of an improvement process supported by our employees.
In the past year, we have launched the largest network for pharmacy cooperation programmes in Europe: PHOENIX Pharmacy Partnership. We are thus strengthening customer satisfaction through an improved range of services and competitive advantages for pharmacies. Through this network, we are offering more than 9,000 pharmacies in 15 countries and pharmaceutical manufacturers across Europe customised solutions to suit their individual needs.
In view of the interests of our customers and millions of patients, drug safety is very important to us. We are therefore involved in various associations and initiatives across Europe and are making preparations for the increasing requirements of the future.