Areas of responsibility

Value creation for customers and the company

The key factors in our own value creation are adherence to quality standards, comprehensive availability of drugs, secure processing of customer data, combatting counterfeit pharmaceuticals, and compliance. To take advantage of the opportunities of digitalisation, we have recently set up an innovation management system. We are also integrating sustainability criteria into our procurement processes using a supplier code.

All employees are trained in the new General Data Protection Regulation (GDPR)
GDPR All employees are trained in the new General Data Protection Regulation (GDPR)
Introduction of a supplier code for the purchase of indirect and trading goods
2017 Introduction of a supplier code for the purchase of indirect and trading goods
Group-wide coverage of the ISO 9001 quality management standard
90 % Group-wide coverage of the ISO 9001 quality management standard
  • Strong fiscal year

    In the fiscal year 2017/18, the PHOENIX group developed well once again and grew more strongly than the market as a whole. Revenue increased by 1.9 per cent to €24.9 billion and total operating performance rose by 4.3 per cent to €31.5 billion. We achieved growth of 9 per cent in earnings before interest, taxes, depreciation, and amortisation (EBITDA). To ensure that this positive development continues long into the future, we are specifically optimising operational and logistics processes through a variety of programmes. Investment also plays an important role in our strategy for growth. A substantial proportion of our earnings goes into new distribution centres, automation, and logistics services for the pharmaceutical industry as well as into the modernisation of pharmacies.

  • Innovation management

    In 2017, we created our specialist department Business Innovation, which will focus on the digital transformation and the development of new business models. The Innovation Days that we ran for the first time in 2017 resulted in the creation of action points and in a detailed roadmap for the PHOENIX group. Our strategic goal is to develop an even more comprehensive range of pioneering products and services for our customers with the help of innovation management. At the same time, we are reinforcing the company’s sustainability principle. Initial starting points involve digital working methods and a move away from paper-based documents.

  • Quality management

    Our day-to-day operations have to meet the highest quality standards. All PHOENIX group companies satisfy the guidelines for good distribution practice (GDP) as published by the EU. Quality management at the PHOENIX group is based on risk, as per GDP requirements. All employees at our distribution centres in Germany are given annual training in our system. Group-wide coverage of the ISO 9001 quality management standard is above 90 per cent. In cooperation with our partners, we are also preparing for the entry into force in February 2019 of the EU Falsified Medicine Directive (FMD), aimed at combating the falsification of pharmaceuticals.

  • Supply chain

    A safe and reliable supply of pharmaceuticals is only possible with impeccable quality in the supply chain. This extends from product storage as well as deliveries to pharmacies and hospitals through to optimal availability for end consumers. Together with our partners, we take on responsibility along the entire length of our supply chain. In addition to the already extensive specifications and guidelines for our suppliers, the PHOENIX group incorporated a series of sustainability criteria into its strategic procurement processes in 2017 and adopted its own „Supplier Code of Conduct“ for the procurement of indirect goods and trading goods.

  • Compliance

    Responsible and legal conduct forms an important cornerstone of the PHOENIX group’s corporate culture. One of our central concerns lies in upholding human rights. We act according to the principles of the United Nations’ Universal Declaration of Human Rights and also require that our partners follow our lead. The PHOENIX group has established a group-wide organisation for the issue of compliance and has appointed local compliance managers in all countries. To communicate the contents of our four-pillar compliance system and ensure all employees behave in compliance with the law, we run regular training sessions across the group.

  • Data protection

    The issue of data protection is becoming increasingly established in our organisation through guidelines and processes. Alongside the PHOENIX group’s involvement in other organisations, its membership of the German Association for Data Protection and Data Security (GDD) facilitates an ongoing exchange of ideas and the representation of its interests. Through the provision of training to all employees, we ensure compliance with all guidelines and laws governing data protection. In late 2017, we introduced group data protection guidelines based on the European Union’s new General Data Protection Regulation (GDPR), which entered into effect on 25 May 2018.

Create lasting values

Do you want to read more about our advancements in relation to value creation? Read the chapter in our current Sustainability Report.

Read chapter