Sustainability strategy

Strategy & management

Sustainable and responsible conduct is the basis of our daily work. As an integrated healthcare provider, we have a great responsibility: toward society, the environment, and of course, our employees. This is directly derived from our values, which are firmly enshrined in the PHOENIX group’s corporate mission.

For us, growth and corporate success are inseparably linked to social responsibility. We want to be measured against this claim. The company’s responsibility toward our employees and our environment, as summarised by the term Corporate Social Responsibility (CSR), is a key element of our corporate philosophy.

We have, therefore, set for ourselves the goal of firmly integrating the principles of sustainability into all of our processes: in quality management, in our cooperation with customers and business partners, and in our dealings with our employees. A sustainable way of thinking is gradually being firmly integrated into all of our subsidiaries. The internationalisation of our markets is, of course, challenging – but we are successfully facing up to this challenge today and will continue to do so in the future.

Thus, we have given ourselves a strict set of ethical values to guide us in our business dealings. Moreover, we also expect our business partners to adhere to the same ethical principles. For this purpose, PHOENIX group has drawn up a General Procurement Supplier Code of Conduct (“GP SCoC”).

Within PHOENIX, the term “General Procurement” or “GP” is used to refer to the sourcing of all prod-ucts and services that do not belong to the goods for resale, but that the PHOENIX business units need to function on a day to day basis and to ensure business continuity. This can include any indirect demand from office stationary to vehicle leasing, consulting services, and temporary labour. Thus, the term “General Procurement supplier” refers to any business partner delivering any such indirect goods or providing any such indirect services to PHOENIX. Suppliers of trading goods like the pharmaceutical industry are not within the scope of this GP Supplier Code of Conduct.


Alongside a management structure established group-wide, and a CSR programme that applies to the entire company, our approach toward sustainability most notably involves setting binding Targets for ourselves.

It goes without saying that the overall responsibility for all areas of our CSR is one of the duties of top-level management. It is incumbent upon the Chief Executive Officer (CEO). He has the task of implementing and directing CSR initiatives throughout the group and ensuring they are complied with on a sustainable basis.

The CEO is assisted in his duties by the Group CSR team, which is the central point of contact for all issues relating to corporate responsibility. It is the team’s responsibility to integrate concrete decisions and specifications into the group’s operational processes – and in turn, to give an account of its work to the Executive Board.

The results achieved and progress made in the field of sustainability are publicly documented on an annual basis in a CSR Report.

Areas of activity

Areas of activity

Four key areas of activity related to CSR on which we are focusing, are derived from the PHOENIX group’s values:

  • Value creation for customers and the company
  • Environmental protection
  • Supporting employees
  • Commitment to society

These topics constantly produce concrete measures, which are also reflected in the organisation of the group. For instance, the group’s new Data Protection division checks that all the data protection requirements are met – to protect our customers and our employees.

The importance of the compliance guidelines for PHOENIX is also a direct result of the responsibility our company bears as a part of society. At the same time, the guidelines provide us with an operational framework and security in a complex and highly regulated market.

The PHOENIX group not only expects its employees to comply with the applicable laws and regulations to ensure the legal basis of our business operations. We also have important, irrevocable ethical standards that apply when working and interacting with each other. We have a zero-tolerance policy if these guidelines are violated.

These basic rules are described in our company’s code of conduct and are summarised in a clear operational framework – to ensure that we interact with each other in a responsible manner; both within the company as well as with our customers, suppliers, and competitors.

What are your specific objectives in the next few years?

Oliver Windholz: “We have added two new areas of activity to our sustainability programme. By the end of the current fiscal year, we will have trained all employees who need to be aware of certain compliance guidelines in their daily work. We are also expanding our data protection training programme. By the end of 2017/18, all employees in Germany will be given appropriate training. What’s more, we have set ourselves the goal of adopting group-wide data protection guidelines; they must be implemented by May 2018 at the latest. The successful integration of our acquisitions will be another feature of the coming fiscal year.”

CSR Report

Would you like to learn more about our latest developments in sustainability? You can find all the details in our latest CSR Report.

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