Medical advice via app

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If people have to go into quarantine due to a Corona disease, they can get medical advice quickly and easily from home thanks to the "Helpline" app. Physicians specialised in the care of corona patients can be consulted via video call or chat function on a daily base. This reassure the patients and help to avoid unnecessary hospitalizations through appropriate medication.

“Helpline” is a user-friendly app with an intuitive interface which is simple to access from both smartphone and laptop. When registering, the patients have to fill in a questionnaire to create an overview of their acute complaints as well as their medical history. This information is forwarded via the app to the physician who compiles personalised medication for every patient. The prescribed medication can be ordered online via the app and will be delivered directly to the patient’s home within a few hours.

About Help Net

Founded in 1998, Help Net is today the third largest pharmacy chain in Romania, with more than 400 pharmacies and over 2,400 employees, providing drugs and medical services to nearly 3.5 million patients every year. In 2018 the pharmaceutical wholesaler Farmexim and Help Net successfully joined the European family of the PHOENIX group.

Press contacts

Maren HolodaDirector Corporate Communications+49 621 8505 8593m.holoda(at)
Jacob-Nicolas SprengelSenior Manager Corporate Communications+49 621 8505 8502j.sprengel(at)