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As one of Europe’s leading healthcare providers, it is our mission to contribute to the health and well-being of the people of Europe. After all, we deliver health! Our corporate responsibility however goes beyond that mission. As a company, we must ensure that our growth creates value not just for us, but also for society and the environment in which we operate.
Key focus areas – we are working on these continuously
Climate protection and achieving our climate target
Recycling and resource reduction
Responsible supply chains
Diversity, equal opportunities and inclusion
Linking donation activities and social engagement more closely to our core business
From warehouse workers to pharmacists, many PHOENIX employees work on a daily basis to ensure that medicines reach the patient undamaged. They are mindful of the need to handle medicines with care, store and transport them at the right temperature, and check expiry dates regularly. Since medicines must be disposed of as hazardous waste once the packaging is damaged or the expiry date has passed, the careful handling of medicines helps to reduce waste and, in doing so, protects the environment.
Acting responsibly throughout the entire value chain is the foundation of the PHOENIX group’s success. Our compliance principles provide guidance on responsible and compliant behaviour. In our Policy statement on human rights and our Code of Conduct our expectation towards all PHOENIX employees to respect human rights is clearly defined. Human rights officers at Group level and in all 29 countries analyse risks to people and the environment in our supply chains and continuously optimise our assessment and prevention processes. Suspected cases can be reported via a web-based case reporting system.
We seek dialogue with our business partners and expect them, too, to operate responsibly. We assess new business partners against sustainability criteria and summarize our expectations in our Supplier Code of Conduct.
The PHOENIX group is constantly striving to minimise its environmental impact as far as possible. Specifically, we are already working to reduce the emissions generated by the operation of our buildings and by transport. We are also exploring opportunities to prevent waste and recycle materials.
In 2023, we adopted our first climate target for the PHOENIX group. In July 2026, we adjusted our target in line with updated requirements and calculation methods for science-based climate targets. Our goal is to reduce emissions within our own business operations by 37.8 per cent by 2030, compared with the base financial year 2021/22. We intend to achieve this primarily through energy efficiency measures, the purchase of green electricity and the generation of our own electricity, for example, via solar panels or heat pumps, and a gradual transition of our transport fleets, for instance through increased use of electric vehicles.
Getting better together every day: We believe that the only way to shape our future successfully is to work together with our employees as equals. Our mission statement, our wePHOENIX commitments, and our PHOENIX group Code of Conduct form the basis of our trusting working relationship.
In addition to our structured performance review process, our employee app ‘Speakap’ and employee surveys are important tools for engaging with our employees. Getting a little better every day – for PHOENIX, this also means offering talented individuals interesting career and training opportunities and ensuring a working environment that promotes good health.
Furthermore, the PHOENIX group aims to play an active role in society. To this end, we have published a social commitment guideline.
